At TheToyNook.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee. Please review our Refund and Returns Policy below to understand the terms and conditions for returning an item.

Return Eligibility

To be eligible for a return, please ensure the following conditions are met:

  1. Order Number Required: You must provide your order number when initiating a return.
  2. Unused Condition: The product must be unused and in the same condition that you received it.
  3. Original Packaging: The item must be returned in its original packaging with all tags, labels, and accessories included.

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at returns@thetoynook.com with your order number and a brief description of the reason for the return.
  2. Wait for Authorization: Our customer service team will review your request and provide you with a return authorization and instructions on how to return your item.
  3. Ship the Item: Package the item securely and send it to the address provided in the return instructions. Please ensure that the package includes all original packaging and any documentation.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a defect or error on our part. Shipping costs are non-refundable.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Personalized or custom-made items
  • Clearance or final sale items

Exchanges

If you need to exchange an item for a different one, please contact us at returns@thetoynook.com. We will provide instructions on how to proceed with your exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@thetoynook.com with your order number and a photo of the damage or defect. We will work with you to resolve the issue promptly.

Questions?

Here are the answers to the most asked questions about shipping.

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us at returns@thetoynook.com. We are here to assist you and ensure a smooth return process.

Thank you for shopping with TheToyNook.com! We appreciate your business and are committed to providing you with the best customer experience.