Faq Help Center
Here are answers to the most asked questions
Warranty Program
Our warranty on toys covers defects in materials and workmanship under normal use. This means that if a toy is found to have a manufacturing defect or if it breaks due to poor craftsmanship within a specified period, the manufacturer may repair, replace, or refund the item. However, the warranty usually does not cover damage caused by misuse, accidents, normal wear and tear, or alterations made to the toy. It’s important to read the specific warranty details provided by the manufacturer, as coverage and terms can vary.
The “specified period” for a standard toy warranty is typically between 30 days to one year from the date of purchase. The exact duration can vary depending on the manufacturer and the type of toy. Some high-end or specialty toys may offer longer warranties, while basic toys might have shorter coverage. Always check the warranty details provided by the manufacturer to know the exact duration for a specific toy.
Send an email to warranty@thetoynook.com
We use multiple shipping companies including but not limited to UPS, USPS, FEDEX, DHL, and more. You will receive a tracking number when your order is shipped. Shipping is free.
Return Period: You can return toys within 30 days of purchase.
Condition of the Toy: The toy must to be in its original condition, unused, and with all packaging and tags intact. Opened or used toys are not be eligible for return unless they are defective.
Proof of Purchase: A receipt or order confirmation is required to process a return.
Refund Method: Refunds are usually issued to the original payment method, such as a credit card or PayPal.
Return Shipping Costs: You are responsible for return shipping costs, unless the return is due to a defect or error on the company’s part.
Exclusions: Certain items, like personalized toys, clearance items, or opened video games, are not be eligible for return.
Process: To initiate the return process, contact customer service at returns@thetoynook.com
No. The exception is if the toy is defective.
At this time, we do not offer gift cards.
TheToyNook.com coupon code policy includes the following guidelines:
One-Time Use: Most coupon codes are single-use, meaning they can only be applied to one order.
Expiration Date: Coupon codes often have an expiration date, which is usually mentioned in the promotion details. Once expired, the code can no longer be used.
Minimum Purchase Requirement: Some coupon codes may require a minimum purchase amount to be eligible. For example, you might need to spend a certain amount to apply a discount.
Exclusions: Certain items or categories, such as clearance items, limited editions, or brand-specific products, might be excluded from coupon code promotions. These exclusions are typically noted in the terms and conditions.
Stacking Restrictions: TheToyNook.com does not allow the stacking of multiple coupon codes on a single order. Only one coupon code can be applied per purchase.
New Customers vs. Existing Customers: Some coupon codes may be specifically for new customers or for first-time purchases, while others are available to all customers.
Specific Promotions: Coupon codes may be linked to specific promotions, such as holiday sales, back-to-school events, or special occasions like our anniversary.
Non-Transferable: Some coupon codes may be non-transferable, meaning they are intended for use only by the individual who received or was issued the code.
Refunds and Returns: If you return an item that was purchased with a coupon code, the refund will reflect the amount paid after the discount, not the original price.
Errors and Adjustments: If a coupon code is not working as expected, customers are usually encouraged to contact customer service. TheToyNook.com reserves the right to cancel or modify promotions if errors are found.
Always read the terms and conditions associated with a coupon code to ensure you understand any restrictions or requirements before using it.
Cant find an answer? ask us
Returns & Exchanges
Return Period: You can return toys within 30 days of purchase.
Condition of the Toy: The toy must to be in its original condition, unused, and with all packaging and tags intact. Opened or used toys are not be eligible for return unless they are defective.
Proof of Purchase: A receipt or order confirmation is required to process a return.
Refund Method: Refunds are usually issued to the original payment method, such as a credit card or PayPal.
Return Shipping Costs: You are responsible for return shipping costs, unless the return is due to a defect or error on the company’s part.
Exclusions: Certain items, like personalized toys, clearance items, or opened video games, are not be eligible for return.
Process: To initiate the return process, contact customer service at returns@thetoynook.com
TheToyNook.com is an online toy store that sales and ships toys around the globe.
If you didn’t find the answer to your question, please use the inquiry form to the right or send an email to inquiry@thetoynook.com
At TheToyNook.com, our standard warranty covers defects in materials and workmanship under normal use. This means that if any of our toys are found to have a manufacturing defect or if they break due to poor craftsmanship within the specified warranty period, we will repair, replace, or refund the item. However, our warranty does not cover damage caused by misuse, accidents, normal wear and tear, or any alterations made to the toy. For full details, please refer to the warranty information provided with your purchase.
To file a warranty claim at TheToyNook.com, please follow these steps:
- Review the Warranty Terms: Begin by reviewing the warranty details provided with your purchase to understand what is covered and the claim process.
- Gather Necessary Information: Collect your purchase receipt, product details (such as model number, if available), and a description of the issue with the toy.
- Contact Us: Email us at warranty@thetoynook.com with the required information, including proof of purchase and a detailed explanation of the defect.
- Follow Our Instructions: After reviewing your claim, we may ask you to return the toy for inspection, send photos of the defect, or provide additional documentation. Please follow any instructions we provide.
- Wait for a Response: We will review your claim and determine if the toy is eligible for repair, replacement, or a refund. We will contact you with our decision and the next steps.
- Return the Product (if required): If necessary, we will provide you with a prepaid shipping label to return the toy. Package it securely and send it back as directed.
- Receive Resolution: Based on the outcome, you will either receive a repaired or replacement toy, or a refund.
If you have any questions during the process, feel free to reach out to us at warranty@thetoynook.com. We’re here to help!
No. The exception is for defective toys.
Shipping & recent orders
TheToyNook.com uses many different shipping companies including but not limited to: UPS, USPS, FEDEX, DHL, and more. You will receive a tracking number for every order.
At TheToyNook.com, if your USPS tracking number states “Delivery,” it means that the package has been marked as delivered by the USPS. This status typically indicates that the package has been delivered to the shipping address provided at the time of purchase.
If you see this status but have not received your package, we recommend the following steps:
- Check with Neighbors: Sometimes packages are mistakenly delivered to a nearby address.
- Look Around Your Property: Check any areas around your home where the carrier might have left the package, such as a porch, garage, or back door.
- Wait a Day: Occasionally, tracking systems mark a package as delivered before it actually arrives. It may still arrive later in the day or the next day.
- Contact Your Local Post Office: Reach out to your local USPS office with your tracking number. They can provide more information and help locate your package.
- Contact Us: If your package still hasn’t arrived after following these steps, please contact us at inquiry@thetoynook.com, and we’ll assist you in resolving the issue. We’re committed to ensuring you receive your order.
We hope this helps, and we’re here to support you if you need further assistance!
Packages usually arrive within 7 to 15 days. However, we ask that you please allow up to 30 days, especially if they are coming from abroad. You will receive a tracking number to track your packages.
You can order 24 hours a day 7 days a week. Customer service hours are from 9AM to 5PM Monday – Friday Eastern Standard Time. Our phone number is 1-502-616-8006.
Yes. You will receive a tracking number for every order.
At TheToyNook.com, if your tracking number is not updating, it could be due to several reasons:
- Carrier Processing Delays: Sometimes, there are delays in the carrier’s system, and the tracking information might not be updated immediately. This is common during busy shipping periods, such as holidays.
- In-Transit Status: Your package may still be in transit, and the tracking information might not change until it reaches the next sorting facility or is out for delivery.
- Package Scanning Issues: Occasionally, a package might not be scanned properly at a checkpoint, leading to gaps in the tracking updates. It doesn’t necessarily mean there’s an issue with your package.
- International Shipments: If your package is being shipped internationally, tracking updates can be less frequent, especially while the package is in customs or between countries.
- Technical Issues: There may be temporary technical issues with the carrier’s tracking system, which can cause delays in updating the tracking information.
If your tracking number hasn’t updated for several days or you’re concerned about your package, we recommend the following steps:
- Wait a Bit Longer: In many cases, tracking will update within a day or two.Contact the Carrier: Reach out to USPS or the carrier handling your shipment to inquire about the status.Contact Us: If the tracking number still doesn’t update after a reasonable time, please contact us at inquiry@thetoynook.com. We’ll assist you in tracking down your package and ensuring it arrives safely.
We’re here to help if you need any further assistance!
